Easyuganda bulk SMSFREQUENTLY ASKED QUESTIONS

  1. I need a brief info about BOXUGANDA?
    A. Go to www.boxuganda.com
  2. What are the features available with you?
    A. Please visit http://boxuganda.com/register
  3. Where can I get registered to use BOXUGANDA services?
    A. http://www.boxuganda.com/register
  4. What is the range of BOXUGANDA coverage area?
    All networks in Uganda
    Can I send message to anyone for my product advertisement or any such purpose?
    A. Yes, you can use this service for your advertisement by sending messages to your customers as well.
  5. Can I use this service for sending messages on my products or services info, advertisement or any such purpose to my customers or intending customers?
    A. Yes, you can. This service is meant for you.
  6. Can I send SMS with alphanumeric sender ID?
    A. NO, you cannot send SMS with an alphanumeric sender ID? Except to UTL/Africell mobiles because .
  7. Can I send special characters in SMS?
    A. Yes, you can send any special character of a US Keyboard.
  8. What are the payment methods supported by BOXUGANDA?
    A. We currently accept cash ,Bank deposits into our bank account, MTN Mobile Money.
  9. What is your payment mode?
    A. Pre Paid and Post Paid payment modes are available.
  10. What is the minimum SMS credit?
    A. The minimum SMS credit you can purchase is 500 credits.
  11. How do I know whether BOXUGANDA is appropriate for me?
    A. Go to www.boxuganda.com/services/ for testimonies from our clients that have tried our services.
  12. Why do messages at times get delayed reaching their destinations?
    A. There are many reasons for delay like either the receiver has switched off his or her Mobile or the mobile is out of range. If I have set my mobile number as Sender ID
  13. Will the messages sent displaying my number be charged against my account with my mobile operator?
    A. No the bills will be charged against the credits that would be provided by BOXUGANDA.
  14. Why do I need a username and password with my BOXUGANDA Account?
    A. Your password keeps your BOXUGANDA account completely private and personal. The password assures that you are the only one sending messages from your account. Except of course you share such details with someone.
  15. What can I do if I forget my username or password?
    A. Click here www.boxuganda.com/forgot
  16. What happens when my message encounters a switched off mobile?
    A. When the system tries to deliver your message to a phone number which is switched off or out of range the message will remain in the network for sometime. As soon as the mobile comes in range that message will be delivered to it.
  17. Is there any limitation to the amount of messages I send?
    A. No, there is no limitation on the amount of messages you send. Note however that the amount of messages you can send is only limited by the credit balance of your account.
  18. How quickly are messages delivered?
    A. Your messages are sent to the phones as soon as you send them. However, depending on the volume of sent requests, there could be some delay. Messages are delivered on a first come, first served basis.
  19. How do I contact technical support?
    A. If you have questions e-mail us on contact[at]boxuganda.com
  20. How do I check my balance/credits?
    A. To check the balance you have in your account do the following:-
    1. Login to your account with your user-name and password.
    2. Click on credit details.
    3. It will display the credit allotted to you and the credit you have used.
  21. How can I increase the number of messages I can send?
    A. You can buy more credits as and whenever u need as per your requirement.
  22. How can I get answers to my billing questions?
    A. All billing questions should be e-mailed to contact[at]boxuganda.com
  23. How many messages can I send with my package?
    A. You can send as many messages as your account balance allows. Fee is charged for each SMS.